About CBS Change Partners
CBS Change Partners are a change management specialist with over 19 years’ experience helping customers drive improvements and implement strategic transformations within the financial service, retail and public sectors.
With a blend of management consultancy and corporate experience providing deep domain knowledge, our expert teams work alongside clients to develop customised change strategies right for each circumstance.
We work with clients to improve customer and colleague experience and to enable clients to become more efficient, competitive and profitable.
Our targeted analysis of existing products and processes identifies improvements and cost savings while limiting risk and disruption.
We also use our creativity and experience to work with clients to deliver changes that drive productivity, growth, and innovation.
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Shape | Define | Deliver
Effective change management can help organisations adapt to shifts in the market, reduce operational risk, increase productivity, manage compliance obligations, and drive more successful outcomes in response to both internal and external change factors.
We believe in the transformative power of change to unlock the potential of businesses and their employees, drive adaptive improvements, and create more agile and resilient businesses.
We’ll partner with you through every step, helping you Shape the initial idea, Define the change that's needed and successfully Deliver the benefits, even through to managing and resourcing operational services.
Areas We Cover
The diverse professional backgrounds and perspectives of our consultants give us unique insight into several key areas of change management, including:
Regulatory compliance
Process improvement
Performance optimisation
Risk management
Digital system integration
IT transformation
Data governance
Financial analysis
Procurement and supplier management
M&A activity
Platform & data migrations
Business separation & TSAs
Portfolio management
And more!
Leaders In Change
CBS are leaders in change, with deep industry domain knowledge and proven experience in delivering complex change programmes within highly regulated environments. Sectors we work within include:
Our Background
CBS Consulting was founded in 2006 by a team of former big four consultants with over 150 Years combined leadership experience in change management within the UK financial services, retail and public sectors.
Our experience and market insights enable us to help clients evaluate, prioritise, and implement the right balance of strategic initiatives, empowering the delivery of their goals with increased confidence and efficiency.
Meet the Directors
Kevin Withers
Change Partner
As a specialist change leader with over 30 years’ experience across the retail and financial services sectors, Kevin has a proven track record of delivering strategic change programmes ranging from digital self-serve and payments to IT systems integration and simplification.
Discuss Your Project
Brief With Us
At CBS Consulting, we specialise in delivering exceptional services tailored to your specific project brief. We are eager to discuss the following with you:
- Project Scope: Share objectives and requirements for a clear understanding.
- Challenges &
Opportunities: Address obstacles and explore potential benefits. - Desired Deliverables: Define project outcomes to align expertise and goals.
- Timeline & Resources: Establish realistic schedule and allocate necessary resources.
- Collaboration &
Communication: Foster open dialogue for successful project delivery. - Budget Considerations: Work within financial framework for cost-effective solutions.
Our Clients
From Global Banks to Mutuals and Credit Unions.
Investment & Wealth Managers to Insurance providers.
Retailers, Fintechs and Public Sector.
For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner.


Testimonials
CBS were key in helping us structure a very complex and challenging project, giving us the necessary expertise to generate momentum.
CBS has helped us focus our efforts on
shaping and realising an effective data
governance agenda.
CBS developed valuable scenario plans to
assess options for delivering our strategy
which provided a clear way forward based on
an optimised approach.
CBS consistently supplied high quality
domain SMEs who purposefully led and / or
contributed strongly to some of our key
programmes of the last 5 years - always
behaving with our best interest to the fore.
CBS brought great payments and change
domain experience to bear, with a calm
focus on delivering change smoothly using
strong change discipline fundamentals and a
constructively challenging approach to
addressing issues.”
As an Executive Sponsor I appreciated the
support provided by CBS in delivering an
initiative that was business critical where a
delay on the delivery date was not an option.
CBS played an integral part in the
development of our strategic response to
tough and challenging market conditions.
They always cut through the analytical fog
and drive out what matters.
CBS really helped us to shape and drive key
projects through to delivery.
CBS were key in helping us structure a very
complex and challenging project, giving us
the necessary expertise to generate
momentum.
CBS’s experience, professional approach and
delivery focus, provided us with an
exceptional level of support of the highest
quality.
At Fiserv Inc I had the pleasure to work with a number of the CBS team as we developed and deployed Agiliti - the SaaS banking platform which was used by banks like Tandem Bank.
The team took the lead on a number of key areas of the programme. For example: design, risk, payments, infrastructure, procurement and PMO.
The CBS colleagues displayed a number of common and critical attributes: industry knowledge, subject matter expertise, teamwork, communication and work ethic. But the attribute which best reflects the CBS individual, team and business is integrity.
It’s been great working with CBS over many years. They’ve supported our JLP Payment strategy and provided us with insight and expertise along every step of our journey.
Case Studies

Case Study
Open Banking Payment Services Directive 2 (PSD2)
Tesco Bank
CBS was engaged by Tesco Bank to bring project management knowledge and expertise for delivering a complex digital transformation within compressed timeframes, whilst at all times maintaining the highest levels of governance
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Case Study
Wilmington Trust Core Banking Platform Procurement
Wilmington Trust
Selection of core banking and payments platforms for US Bank entering UK market.
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Case Study
John Lewis Partnership –Customer Payments Review
John Lewis
Payments provider review for UK blue chip retailer.
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Case Study
Zego Risk Framework
Zego
Review and implement risk management frameworks for B2B and B2C fast growing European digital insurance company.
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Case Study
Part VII Preparation
Tesco plc and Barclays Bank UK
Review Part VII programme and preparation the remediate issues.
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Case Study
Back Book Migration
Sainsbury’s Bank exit from Lloyds Banking Group (LBG)
Loan product offboarding and associated service changes.
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Case Study
Fiserv, Agiliti, Software-as-a-Service Retail Banking Platform
Fiserv Inc
Support software developer in proposition development, delivery of software and implementation with clients.
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Case Study
M&T Bank – March 2023
M&T Bank
Lead a review of core banking platform contract and remediate issues.
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Case Study
John Lewis Financial Services Credit Card Migration
John Lewis
Providing industry insight to support in platform selection process.
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Case Study
Secure Trust Bank – Loan Product Offboarding
Supporting specialist bank in offboarding loan book.
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Case Study
John Lewis Partnership Payment Services Directive 2
John Lewis
Supporting a UK blue chip retailer respond to changes in e-payment regulations.
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