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Why Choose CBS?
CBS is a highly-respected change management firm, laser-focused on helping clients achieve their strategic outcomes.
Extensive Expertise & Market Insight
Extensive Expertise & Market Insight: CBS is comprised of a team of ex big-four consultants and industry experts who specialize in change management. Our team bring hands-on experience and deep market knowledge to help clients achieve their goals’
Exceptional Service & Support
Clients can expect dedicated and personalised attention, ensuring their needs are met with consistent professionalism, all informed by experience of delivering complex and challenging change.
Proven Track Record of Innovation & Success
With a comprehensive, proven approach to digital, technology, regulatory and operational change, CBS has enabled clients to stay ahead in rapidly evolving industries.
Our Areas of Expertise
Our significant levels of knowledge, skills and experience has proven to be invaluable to our clients.
We understand the challenge of delivering change within fast-moving and highly regulated environments.
We're confident in dealing with the complexity of IT systems, business processes, customer data along with financial and operational factors that need to be considered.

Change
Management
Business and IT Transformation, Project, Programme and Portfolio Management, Business Change and Readiness.

Procurement &
Commercial
Optimal category and vendor strategies, risk mitigation, successful bidding and collaboration, ongoing supplier management.

Digital Automation
Digital strategies, customer channels and journeys, process automation, associated data and analytics.
Change Partnership
Discounted, recurring access to Change and Subject Matter Experts, for less than the price of a project manager.
Retail Payment Healthcheck
A review of your payments cost, acceptance rates, resilience and the risk of future change, informing your best next steps.
Payment Services
Our Payment and Financial Crime SMEs can work with your teams to improve service, mitigate risks and issues and upskill your team.
Strategic Alignment & Portfolio Management
Providing you with confidence that you are investing in the most valuable change, that best supports your strategy.
Our Clients
From Global Banks to Mutuals and Credit Unions.
Investment & Wealth Managers to Insurance providers.
Retailers, Fintechs and Public Sector.
For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner.


Testimonials
CBS were key in helping us structure a very complex and challenging project, giving us the necessary expertise to generate momentum.
CBS has helped us focus our efforts on
shaping and realising an effective data
governance agenda.
CBS developed valuable scenario plans to
assess options for delivering our strategy
which provided a clear way forward based on
an optimised approach.
CBS consistently supplied high quality
domain SMEs who purposefully led and / or
contributed strongly to some of our key
programmes of the last 5 years - always
behaving with our best interest to the fore.
CBS brought great payments and change
domain experience to bear, with a calm
focus on delivering change smoothly using
strong change discipline fundamentals and a
constructively challenging approach to
addressing issues.”
As an Executive Sponsor I appreciated the
support provided by CBS in delivering an
initiative that was business critical where a
delay on the delivery date was not an option.
CBS played an integral part in the
development of our strategic response to
tough and challenging market conditions.
They always cut through the analytical fog
and drive out what matters.
CBS really helped us to shape and drive key
projects through to delivery.
CBS were key in helping us structure a very
complex and challenging project, giving us
the necessary expertise to generate
momentum.
CBS’s experience, professional approach and
delivery focus, provided us with an
exceptional level of support of the highest
quality.
At Fiserv Inc I had the pleasure to work with a number of the CBS team as we developed and deployed Agiliti - the SaaS banking platform which was used by banks like Tandem Bank.
The team took the lead on a number of key areas of the programme. For example: design, risk, payments, infrastructure, procurement and PMO.
The CBS colleagues displayed a number of common and critical attributes: industry knowledge, subject matter expertise, teamwork, communication and work ethic. But the attribute which best reflects the CBS individual, team and business is integrity.
It’s been great working with CBS over many years. They’ve supported our JLP Payment strategy and provided us with insight and expertise along every step of our journey.
Meet the Directors
Kevin Withers
Change Partner
As a specialist change leader with over 30 years’ experience across the retail and financial services sectors, Kevin has a proven track record of delivering strategic change programmes ranging from digital self-serve and payments to IT systems integration and simplification.
Case Studies

Case Study
Open Banking Payment Services Directive 2 (PSD2)
Tesco Bank
CBS was engaged by Tesco Bank to bring project management knowledge and expertise for delivering a complex digital transformation within compressed timeframes, whilst at all times maintaining the highest levels of governance
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Case Study
Wilmington Trust Core Banking Platform Procurement
Wilmington Trust
Selection of core banking and payments platforms for US Bank entering UK market.
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Case Study
John Lewis Partnership –Customer Payments Review
John Lewis
Payments provider review for UK blue chip retailer.
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Case Study
Zego Risk Framework
Zego
Review and implement risk management frameworks for B2B and B2C fast growing European digital insurance company.
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Case Study
Part VII Preparation
Tesco plc and Barclays Bank UK
Review Part VII programme and preparation the remediate issues.
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Case Study
Back Book Migration
Sainsbury’s Bank exit from Lloyds Banking Group (LBG)
Loan product offboarding and associated service changes.
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Case Study
Fiserv, Agiliti, Software-as-a-Service Retail Banking Platform
Fiserv Inc
Support software developer in proposition development, delivery of software and implementation with clients.
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Case Study
M&T Bank – March 2023
M&T Bank
Lead a review of core banking platform contract and remediate issues.
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Case Study
John Lewis Financial Services Credit Card Migration
John Lewis
Providing industry insight to support in platform selection process.
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Case Study
Secure Trust Bank – Loan Product Offboarding
Supporting specialist bank in offboarding loan book.
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Case Study
John Lewis Partnership Payment Services Directive 2
John Lewis
Supporting a UK blue chip retailer respond to changes in e-payment regulations.
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Case Study
Discuss Your Project
Brief With Us
At CBS Consulting, we specialise in delivering exceptional services tailored to your specific project brief. We are eager to discuss the following with you:
- Project Scope: Share objectives and requirements for a clear understanding.
- Challenges &
Opportunities: Address obstacles and explore potential benefits. - Desired Deliverables: Define project outcomes to align expertise and goals.
- Timeline & Resources: Establish realistic schedule and allocate necessary resources.
- Collaboration &
Communication: Foster open dialogue for successful project delivery. - Budget Considerations: Work within financial framework for cost-effective solutions.
Insights

Making the right investments at the right time, then getting value for your spend. Many organisations will be working through their change portfolio planning at this time of year,...
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