Ready to Excel in Delivering Change? Let's Make it Happen

Retail never stands still—and neither should you. From the boom in eCommerce to the resilience of high street stores, one thing is clear: customers expect more, faster.

That’s where smart change management comes in. It’s the key to boosting efficiency, driving transformation, and creating a culture that thrives on improvement. All of this helps you stay ahead of economic challenges and deliver the experience your customers deserve.

Our change specialists combine real-world experience with expertise in:

  • Technology – Keep systems sharp and responsive
  • Payments – Make every transaction seamless
  • Procurement – Build stronger supplier partnerships
  • Risk – Stay ahead of potential pitfalls
  • Operations – Streamline processes for speed and quality
  • Finance – Ensure every pound works harder

Let’s turn your strategy into action. Talk to us today and start making change your competitive edge.

Revolutionise Your Retail With CBS

What We Offer Includes:

Digital Automation

 

Powering Retail Transformation

Digital automation touches every part of your business—from supply chain and financial transactions to compliance and product development.

By embracing digital transformation, retailers can:

  • Improve operational efficiency
  • Reduce costs and increase margins
  • Drive revenue growth
  • Deliver a better shopping experience online and in-store

At CBS, we help you implement the right technologies to stay competitive and future-ready.

 

Payment Acceptance & Compliance

Master Payments and Compliance in a Fast-Changing Retail Landscape

Payments are evolving faster than ever. New, rising card acceptance fees, and complex compliance requirements can make managing transactions a challenge.

Retailers need to:

  • Keep pace with industry developments and consumer trends
  • Reduce friction in the customer journey and boost acceptance rates
  • Understand new business models and their impact on costs
  • Stay compliant with PCI-DSS v4 and protect customer data

At CBS, we help you navigate this complexity with confidence—so you can focus on growth, not risk.

Procurement & Commercial

Driving Value Across Your Supply Chain

At CBS, we help retailers unlock efficiency and profitability through smarter procurement strategies. Our services include:

  • Expert advice on purchasing goods and services
  • Negotiating contracts with vendors for maximum value
  • Optimising supply chain relationships to reduce risk and cost

The result? Lower costs, streamlined processes, and improved margins—without compromising quality.

 

Square images (1)-1

Change Sounds Simple… But It’s Not

On paper, change looks easy: set a goal, make a plan, get it done. In reality? It’s one of the toughest challenges a business can face. Here’s why:

  • It touches everything—people, processes, tech, culture.
  • Teams often push back because change feels uncertain.
  • Day-to-day pressures mean big projects can lose momentum fast.
  • And the truth? Many change initiatives fail without the right expertise.

That’s where we come in. Our change specialists know how to cut through complexity, keep everyone on board, and turn plans into results. We bring structure, clarity, and confidence—so you can focus on growth, not firefighting.

Ready to make change work for you? Let’s talk..

Blue Check

Gain valuable insights into the most effective strategies to navigate changing market circumstances, maximising productivity and minimising downtime and disruption.

Blue Check
Seamlessly transition through complex transformational changes, ensuring a smoother and less stressful process for your employees, supply partners, stakeholders, and customers.
Blue Check
Identify and mitigate potential risks and uncover hidden opportunities, empowering your business with the agility and resilience needed to thrive in today’s dynamic retail marketplace.

Why Choose Us?

At CBS, we make change work for you. Here’s how:

  • Flexibility – Every solution is tailored to your business objectives, ensuring sustainable, effective change that aligns with your strategic goals.
  • Collaborative Approach – Change is about people, not just processes. We work hand-in-hand with you to build trust, foster openness, and empower teams to embrace transformation.
  • Innovation – Our expertise and insight into the latest methodologies bring fresh perspectives and creative solutions, helping your organisation stay resilient and future-ready.

 

22
How Can CBS Help You

The Ideal Choice

Big changes aren’t easy—but with the right partner, they don’t have to be overwhelming. At CBS, we help organisations tackle transformation head-on, turning challenges into opportunities for growth.

Here’s what makes us different:

  • We dig deep to find the real issues holding you back
  • We work with your teams, not just for them, to keep disruption low
  • We deliver results, from efficiency gains to long-term resilience

Our experts bring hands-on experience in payments, tech, risk, operations, and finance—so you can move forward with confidence and clarity.

 

Our Areas of Expertise

Useful information about specific areas of the change process can be found on the following pages:

Business & IT Transformation

Business & IT Transformation

Learn More arrow-right
Project, Programme, And Portfolio Delivery

Project, Programme, And Portfolio Delivery

Learn More arrow-right
Business Change And Readiness

Business Change And Readiness

Learn More arrow-right
Untitled design

Change
Management

Learn More arrow-right

Next Steps

In a volatile and rapidly changing consumer landscape, effective and well-organised change is the key to survival and growth. As an experienced change partner, CBS can help guide your retail business through internal and external transitions smoothly and effectively.

With our support developing comprehensive strategies, facilitating communication between all levels of your organisation, and ensuring that changes are implemented without disrupting your day-to-day operations, your business will be empowered to anticipate change, plan for it, and use it as a stepping stone towards greater success.

Please contact us today for more information about transforming challenges into opportunities.

Discuss Your Project Brief With Us

At CBS Change Partners, we specialise in delivering exceptional services tailored to your specific project brief. We are eager to discuss the following with you:

Project Scope: Share objectives and requirements for a clear understanding.

Challenges & Opportunities: Address obstacles and explore potential benefits.

Desired Deliverables: Define project outcomes to align expertise and goals.

Timeline & Resources: Establish realistic schedule and allocate necessary resources.

Collaboration & Communication: Foster open dialogue for successful project delivery.

Budget Considerations: Work within financial framework for cost-effective solutions.

Our Clients

From Global Banks to Mutuals and Credit Unions.

Investment & Wealth Managers to Insurance providers.

Retailers, Fintechs and Public Sector.

For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner. 

1
2-2
3-1
4-1
5-1
6
7
8
9
10
11
12
13
14
15
16
17
18

Case Studies

Tesco Bank Image
Wilmington Trust Core Banking Platform Procurement
John Lewis Partnership –Customer Payments Review
Zego Risk Framework
Part VII Preparation
Back Book Migration
Fiserv, Agiliti, Software-as-a-Service Retail Banking Platform
M&T Bank – March 2023
John Lewis Financial Services Credit Card Migration
Secure Trust Bank – Loan Product Offboarding
John Lewis Partnership Payment Services Directive 2
NS&I