Outcomes - CBS Change Partners

Business Growth

Drive and enable sustainable growth through strategic transformation and change delivery.

Facilitate strategic partnerships or mergers, managing technology and operational integration.
Support market entry or expansion strategies, ensuring operating models, processes, and teams scale appropriately.
Redesign product and service delivery models to improve speed-to-market and capture new customer segments.

Customer Experience

Ensuring changes directly enhance service quality, ease of use, and satisfaction.

Map and optimise end-to-end customer journeys, identifying and removing pain points.
Support front-line enablement, ensuring staff are trained, empowered, and aligned to deliver great service.
Deliver change through a customer-lens, embedding human-centred design principles in transformation projects.

Greater Efficiency

Helping clients reduce waste, streamline processes, and optimise resources.

Consolidate systems and simplify infrastructure to reduce tech debt and licence costs.
Implement lean process redesigns across core operations to eliminate inefficiencies.
Procurement and commercial / contract management activity, to support strategic and project outcomes

Agility

Accelerating change delivery without compromising quality or control.

Implement structured portfolio management, ensuring the right projects are prioritised and resourced.
Establish a change playbook and reusable templates to streamline mobilisation and execution.
Build internal change capability, reducing dependency on external support.

Improved Controls & Compliance

Ensuring compliance changes are embedded, effective, and well-evidenced.

Translate regulatory changes into practical business actions, operating models, and timelines.
Define clear accountability and governance models for ownership and decision-making.
Develop traceable evidence frameworks, including controls, metrics, and audit trails.

Scalability

Enabling future growth and flexibility without reworking foundational elements.

Standardise core platforms and data structures to enable integration and expansion.
Design scalable operating models and processes that support future product/service growth.
Create change portfolios aligned with strategic horizons, building for future capability needs.

Our Clients

From Global Banks to Mutuals and Credit Unions.

Investment & Wealth Managers to Insurance providers.

Retailers, Fintechs and Public Sector.

For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner.

Testimonials

CBS were key in helping us structure a very complex and challenging project, giving us the necessary expertise to generate momentum.

Head of Corporate Strategy

CBS has helped us focus our efforts on
shaping and realising an effective data
governance agenda.

Director, Governance & Quality

CBS developed valuable scenario plans to
assess options for delivering our strategy
which provided a clear way forward based on
an optimised approach.

Director, Business Change

CBS consistently supplied high quality
domain SMEs who purposefully led and / or
contributed strongly to some of our key
programmes of the last 5 years - always
behaving with our best interest to the fore.
CBS brought great payments and change
domain experience to bear, with a calm
focus on delivering change smoothly using
strong change discipline fundamentals and a
constructively challenging approach to
addressing issues.”

Change Director, Tesco Bank

As an Executive Sponsor I appreciated the
support provided by CBS in delivering an
initiative that was business critical where a
delay on the delivery date was not an option.

Director, Customer Services

CBS played an integral part in the
development of our strategic response to
tough and challenging market conditions.
They always cut through the analytical fog
and drive out what matters.

Chief Executive Officer

CBS really helped us to shape and drive key
projects through to delivery.

Director, Marketing Propositions

CBS were key in helping us structure a very
complex and challenging project, giving us
the necessary expertise to generate
momentum.

Head of Corporate Strategy

CBS’s experience, professional approach and
delivery focus, provided us with an
exceptional level of support of the highest
quality.

Director, Governance & Quality

At Fiserv Inc I had the pleasure to work with a number of the CBS team as we developed and deployed Agiliti - the SaaS banking platform which was used by banks like Tandem Bank.

The team took the lead on a number of key areas of the programme. For example: design, risk, payments, infrastructure, procurement and PMO.

The CBS colleagues displayed a number of common and critical attributes: industry knowledge, subject matter expertise, teamwork, communication and work ethic. But the attribute which best reflects the CBS individual, team and business is integrity.

CFO, Fiserv EMEA

It’s been great working with CBS over many years. They’ve supported our JLP Payment strategy and provided us with insight and expertise along every step of our journey.

Head of Delivery and Operations - John Lewis

Get In Touch

Case Studies

Case Study

Open Banking Payment Services Directive 2 (PSD2)

Tesco Bank

CBS was engaged by Tesco Bank to bring project management knowledge and expertise for delivering a complex digital transformation within compressed timeframes, whilst at all times maintaining the highest levels of governance