Empowering You To Unlock The Value Of Change: Bespoke Change Management Services

Bespoke Change Management Services from CBS provides you with the tools to not simply survive in the face of change, but actively thrive in times of transformation.

Our unique approach to change management, tailored specifically to the needs of UK-based financial services and retail businesses, helps you transform periods of change into opportunities for growth and success.

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What We Offer:

A change management strategy encompasses three main stages of approach to ensure a comprehensive resolution to your organisational challenges:

Shaping The Change

Defining The Change

Delivering The Change

Your challenges, risk profile, and desired outcomes are carefully evaluated in order to identify the necessary organisational adjustments to successfully implement your objectives.

Together, our team will collaborate with your managers, employees, and key stakeholders to create a comprehensive roadmap that clearly outlines the required changes and expected outcomes, and the milestones necessary to get there.

Organisational change is a multitier process that affects employees, customers, and stakeholders at different levels. The process will involve managing  the expectations of internal teams, suppliers, regulators, and industry partners to facilitate a seamless transition throughout your organisation.

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Why Is A Strategic Approach To Change Management Important?

Change management allows your organisation to effectively adapt to external and internal shifts in the economic or regulatory landscape, with minimal disruption to your day-to-day operations and strategic goals. By proactively and strategically managing change, you can achieve:

Increased market share: outpace your competitors and develop your market presence with agile adaptation to industry trends.

 Financial security: mitigate operational risk from change and improve your company’s financial stability and resilience.

 Customer retention: enhance your customer experience by continuously improving your services in response to consumer demands, technologies, and behavioural patterns.

  Compliance & Control: stay up-to-date with regulatory requirements and changes, and avoid financial sanctions or penalties.

Your Strategic Partner: How CBS Helps You Leverage Value And Opportunity From The Change Process

Navigating the complexities of organisational change in financial services and retail sectors can be challenging but is essential for growth and success. As change management specialists in these sectors, at CBS Consulting we offer bespoke and collaborative change management solutions tailored to the unique needs of your business and its stakeholders.

From your first idea to realising the benefits of your change, we provide experienced consultants with an unrelenting focus on your success. We believe that true transformation starts with the customer in mind, building sustainable and efficient processes, systems and capabilities that improve customer engagement and service whilst enhancing your bottom-line.

Whatever your aspirations, CBS will be your strategic partner, taking a unique approach that differs from traditional change management consultancies, helping you to achieve efficient and effective change within your organisation.

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How Change Management Solutions From CBS Consulting Will Help You

Partnering with CSB Consulting during your change programmes, technology integrations, and product launches can yield several key advantages:

Timely And Efficient Delivery

CBS operate industry-leading standards, ensuring your projects are completed on time, within budget, and to the highest quality.

Personalised Service

Our project delivery model is highly collaborative, working closely with your team to develop a tailored change management strategy based on your organisation’s requirements and the needs of your stakeholders.

Proven Expertise

Comprising high-calibre experts with extensive industry experience and a proven track record of change management across a range of sectors, the CBS team ensures you receive unparalleled guidance and support throughout the change process, driving improved outcomes and organisational growth.

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Frequently Asked Questions: Understanding The Change Management Process

Q) What Is Change Management?

Change management is the systematic approach to dealing with the transitional transformation of an organisation’s goals, priorities, processes, or technologies, helping ensure sustainable, efficient, and timely adaptation to changing circumstances required by a business to remain competitive and successful.

Q) How Do You Identify The Need For Change?

Typically, change is driven either by market conditions, evolving customer needs, regulatory updates, or the need for process optimisation. Identifying the need for change begins with assessing your organisation’s current situation, its goals, systems, and performance. This lets you pinpoint inefficiencies, gaps, and potential areas for improvement.

Q) How Do You Develop An Effective Change Management Strategy?

As the challenges facing each organisation and its stakeholders will be different, even when encountering similar circumstances to other businesses in your sector, a change management strategy is bespoke by its very definition. However, most change management strategies involve the following broad steps:

• Identify the requirement for change and define your desired outcomes.

• Engage stakeholders (including employees, supply partners etc) and communicate the rationale for change.

• Establish a clear and actionable change roadmap and strategy.

• Allocate the required resources and assign areas of responsibility and accountability.

• Implement and manage the change process, carefully monitor the results and adjust your approach as required.

• Evaluate the effectiveness of the change and build on the lessons learned to improve business resilience and agility.

Our Areas of Expertise

Useful information about specific areas of the change process can be found on the following pages:

Business & IT Transformation

Business & IT Transformation

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Project, Programme, And Portfolio Delivery

Project, Programme, And Portfolio Delivery

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Business Change And Readiness

Business Change And Readiness

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Discuss Your Project Brief With Us

At CBS Change Partners, we specialise in delivering exceptional services tailored to your specific project brief. We are eager to discuss the following with you:

Project Scope: Share objectives and requirements for a clear understanding.

Challenges & Opportunities: Address obstacles and explore potential benefits.

Desired Deliverables: Define project outcomes to align expertise and goals.

Timeline & Resources: Establish realistic schedule and allocate necessary resources.

Collaboration & Communication: Foster open dialogue for successful project delivery.

Budget Considerations: Work within financial framework for cost-effective solutions.

Our Clients

From Global Banks to Mutuals and Credit Unions.

Investment & Wealth Managers to Insurance providers.

Retailers, Fintechs and Public Sector.

For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner. 

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Case Studies

Tesco Bank Image
Wilmington Trust Core Banking Platform Procurement
John Lewis Partnership –Customer Payments Review
Zego Risk Framework
Part VII Preparation
Back Book Migration
Fiserv, Agiliti, Software-as-a-Service Retail Banking Platform
M&T Bank – March 2023
John Lewis Financial Services Credit Card Migration
Secure Trust Bank – Loan Product Offboarding
John Lewis Partnership Payment Services Directive 2
NS&I