Setting You Up For Success: Transform Your Business Processes And IT Systems & Infrastructure With Change Management Services from CBS
As change management specialists, CBS are dedicated to providing end-to-end solutions for your business and IT transformation journey.
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What We Offer
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Shaping your business case and assessing the benefits to stakeholders: by accurately defining your organisational requirements, potential challenges, and end goals, you’ll be able to set a realistic budget and an optimistic but achievable timeframe for your change programmes.
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Defining your business and enterprise IT architecture: our team of experts will help you design the optimal IT architecture that drives growth and aligns with your business objectives and technology requirements.
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Creating target operating models: a customised operating model will combine both technical and operational processes to support effective change management within your organisation and guarantee business continuity throughout the transition.
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Commercial engagement and product selection: we will help you facilitate strategic third-party partnerships and provide active support in choosing the best products and services to support your transformation.
Our Transformation Process
The CBS approach to Business and IT Transformation focuses on collaboration and active engagement with all key stakeholders engaged with the change. This may include your employees, suppliers, customers, and regulatory associations. Throughout the process you’ll have a small, dedicated team of experienced consultants assigned to your project to work alongside you, ensuring that:
- Key stakeholders and teams are actively engaged with the change process from the start, initiating those difficult conversations at an early stage and encouraging collaborative solutions.
- Cultivating buy-in from the affected areas, leading to a smoother and more successful transformation.
- Negotiating an agreed approach with your stage gates, allowing timely intervention and progress assessments to keep the project on track.
- Establishing a common understanding of your organisational goals, objectives, and the associated benefits among all stakeholders throughout the process.


Why Choose Us?
At CBS, we specialise in helping customers navigate the challenging landscape of IT changes by streamlining processes and creating efficient strategies for transformation, while minimising risk and maximising return on investment.
Our team of high calibre change specialists and transformation experts have extensive experience delivering a wide range of complex transformation programmes. With a profound understanding of numerous business functions and the underlying technologies and systems that support them, we can help you facilitate effective business transformations with IT infrastructure, using proven methods and industry best practices.
Ready To Transform Your Business? Speak To Us Today
Take the first step towards a successful and efficient Business and IT Transformation by scheduling an initial discussion with one of our experts today. We are here to guide you through every stage of the change management process and help you achieve your transformation goals on time and within budget.
Discuss Your Project Brief With Us
At CBS Change Partners, we specialise in delivering exceptional services tailored to your specific project brief. We are eager to discuss the following with you:
Project Scope: Share objectives and requirements for a clear understanding.
Challenges & Opportunities: Address obstacles and explore potential benefits.
Desired Deliverables: Define project outcomes to align expertise and goals.
Timeline & Resources: Establish realistic schedule and allocate necessary resources.
Collaboration & Communication: Foster open dialogue for successful project delivery.
Budget Considerations: Work within financial framework for cost-effective solutions.
Our Clients
From Global Banks to Mutuals and Credit Unions.
Investment & Wealth Managers to Insurance providers.
Retailers, Fintechs and Public Sector.
For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner.


Testimonials
CBS were key in helping us structure a very complex and challenging project, giving us the necessary expertise to generate momentum.
CBS has helped us focus our efforts on
shaping and realising an effective data
governance agenda.
CBS developed valuable scenario plans to
assess options for delivering our strategy
which provided a clear way forward based on
an optimised approach.
CBS consistently supplied high quality
domain SMEs who purposefully led and / or
contributed strongly to some of our key
programmes of the last 5 years - always
behaving with our best interest to the fore.
CBS brought great payments and change
domain experience to bear, with a calm
focus on delivering change smoothly using
strong change discipline fundamentals and a
constructively challenging approach to
addressing issues.”
As an Executive Sponsor I appreciated the
support provided by CBS in delivering an
initiative that was business critical where a
delay on the delivery date was not an option.
CBS played an integral part in the
development of our strategic response to
tough and challenging market conditions.
They always cut through the analytical fog
and drive out what matters.
CBS really helped us to shape and drive key
projects through to delivery.
CBS were key in helping us structure a very
complex and challenging project, giving us
the necessary expertise to generate
momentum.
CBS’s experience, professional approach and
delivery focus, provided us with an
exceptional level of support of the highest
quality.
At Fiserv Inc I had the pleasure to work with a number of the CBS team as we developed and deployed Agiliti - the SaaS banking platform which was used by banks like Tandem Bank.
The team took the lead on a number of key areas of the programme. For example: design, risk, payments, infrastructure, procurement and PMO.
The CBS colleagues displayed a number of common and critical attributes: industry knowledge, subject matter expertise, teamwork, communication and work ethic. But the attribute which best reflects the CBS individual, team and business is integrity.
It’s been great working with CBS over many years. They’ve supported our JLP Payment strategy and provided us with insight and expertise along every step of our journey.
Case Studies

Case Study
Open Banking Payment Services Directive 2 (PSD2)
Tesco Bank
CBS was engaged by Tesco Bank to bring project management knowledge and expertise for delivering a complex digital transformation within compressed timeframes, whilst at all times maintaining the highest levels of governance
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Case Study
Wilmington Trust Core Banking Platform Procurement
Wilmington Trust
Selection of core banking and payments platforms for US Bank entering UK market.
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Case Study
John Lewis Partnership –Customer Payments Review
John Lewis
Payments provider review for UK blue chip retailer.
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Case Study
Zego Risk Framework
Zego
Review and implement risk management frameworks for B2B and B2C fast growing European digital insurance company.
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Case Study
Part VII Preparation
Tesco plc and Barclays Bank UK
Review Part VII programme and preparation the remediate issues.
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Case Study
Back Book Migration
Sainsbury’s Bank exit from Lloyds Banking Group (LBG)
Loan product offboarding and associated service changes.
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Case Study
Fiserv, Agiliti, Software-as-a-Service Retail Banking Platform
Fiserv Inc
Support software developer in proposition development, delivery of software and implementation with clients.
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Case Study
M&T Bank – March 2023
M&T Bank
Lead a review of core banking platform contract and remediate issues.
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Case Study
John Lewis Financial Services Credit Card Migration
John Lewis
Providing industry insight to support in platform selection process.
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Case Study
Secure Trust Bank – Loan Product Offboarding
Supporting specialist bank in offboarding loan book.
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Case Study
John Lewis Partnership Payment Services Directive 2
John Lewis
Supporting a UK blue chip retailer respond to changes in e-payment regulations.
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