Drive Successful Change With CBS Change Partners' Expert Business Change And Readiness Solutions
Understanding the impact of business change on your customers and organisation can be a complex process that requires careful planning, strategic preparation and focused execution. Partnering with CBS can help you navigate this challenge by focusing on the cultural changes that underpin successful change initiatives.


Business Impact Assessment And Readiness
We can help you conduct a thorough analysis of your current business state to understand its readiness and the potential impact caused by the proposed change on customers and stakeholders, providing you with a comprehensive assessment report that can guide you through potential risks and pitfalls to a successful outcome.
Benefits Realisation And Tracking
Our team can help you design a benefit mapping process, incorporating measurement tools to better track and evaluate the impact of the change initiatives on your organisation, and building the momentum required to support and embed your change.
Communication
A personalised communication strategy will help cultivate better dialogue and visibility among your stakeholders throughout the change programme, helping you establish a culture of collaboration and transparency.
Training
Business change begins with people and not with IT systems, so it’s often more important to address the cultural change first, rather than the systems, in order to ensure success. Bespoke training programmes will help you align your teams and stakeholders with your organisational needs and objectives, so that your employees are equipped with the knowledge and skills to adapt to and internalise the change.
Implementation
Our team provide end-to-end support during the implementation phase of any change, so that the initiative is executed efficiently and effectively.
Delivery Assurance
Working together with your stakeholders and teams, we will guide the implementation to success by validating the outcomes against your predefined project criteria, for assurance that you have achieved the desired outcomes.


Why Choose CBS As Your Business Change And Readiness Partner?
The team of change specialists at CBS combine decades of experience, high level industry knowledge and a proven approach to business change that supports you throughout the entire project life cycle, delivering measurable results with the potential to transform your organisation’s culture, process efficiency and financial performance.
Our bespoke Business Change and Readiness service assists you in mitigating the risks and maximising the benefits of change opportunities, helping co-opt all members of your organisation towards the same goal. With the support of our structured change methodology, you can inject greater clarity, transparency and buy in into every initiative to ensure effective and profitable change programmes.
What Can We Provide?
Facilitate sustainable adoption of change.
Enhance productivity, quality, and business agility.
Increase operational efficiency and productivity.
Empower and engage employees and stakeholders.
Achieve financial targets and benefits-realisation.
Find Out More
Our team of change experts and transformation specialists bring your business the benefit of decades of experience delivering a wide range of complex transformation programmes across multiple sectors.
To find out more, please get in touch with one of our consultants today to discuss your project objectives.

Discuss Your Project Brief With Us
At CBS Change Partners, we specialise in delivering exceptional services tailored to your specific project brief. We are eager to discuss the following with you:
Project Scope: Share objectives and requirements for a clear understanding.
Challenges & Opportunities: Address obstacles and explore potential benefits.
Desired Deliverables: Define project outcomes to align expertise and goals.
Timeline & Resources: Establish realistic schedule and allocate necessary resources.
Collaboration & Communication: Foster open dialogue for successful project delivery.
Budget Considerations: Work within financial framework for cost-effective solutions.
Our Clients
From Global Banks to Mutuals and Credit Unions.
Investment & Wealth Managers to Insurance providers.
Retailers, Fintechs and Public Sector.
For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner.


Testimonials
CBS were key in helping us structure a very complex and challenging project, giving us the necessary expertise to generate momentum.
CBS has helped us focus our efforts on
shaping and realising an effective data
governance agenda.
CBS developed valuable scenario plans to
assess options for delivering our strategy
which provided a clear way forward based on
an optimised approach.
CBS consistently supplied high quality
domain SMEs who purposefully led and / or
contributed strongly to some of our key
programmes of the last 5 years - always
behaving with our best interest to the fore.
CBS brought great payments and change
domain experience to bear, with a calm
focus on delivering change smoothly using
strong change discipline fundamentals and a
constructively challenging approach to
addressing issues.”
As an Executive Sponsor I appreciated the
support provided by CBS in delivering an
initiative that was business critical where a
delay on the delivery date was not an option.
CBS played an integral part in the
development of our strategic response to
tough and challenging market conditions.
They always cut through the analytical fog
and drive out what matters.
CBS really helped us to shape and drive key
projects through to delivery.
CBS were key in helping us structure a very
complex and challenging project, giving us
the necessary expertise to generate
momentum.
CBS’s experience, professional approach and
delivery focus, provided us with an
exceptional level of support of the highest
quality.
At Fiserv Inc I had the pleasure to work with a number of the CBS team as we developed and deployed Agiliti - the SaaS banking platform which was used by banks like Tandem Bank.
The team took the lead on a number of key areas of the programme. For example: design, risk, payments, infrastructure, procurement and PMO.
The CBS colleagues displayed a number of common and critical attributes: industry knowledge, subject matter expertise, teamwork, communication and work ethic. But the attribute which best reflects the CBS individual, team and business is integrity.
It’s been great working with CBS over many years. They’ve supported our JLP Payment strategy and provided us with insight and expertise along every step of our journey.
Case Studies

Case Study
Open Banking Payment Services Directive 2 (PSD2)
Tesco Bank
CBS was engaged by Tesco Bank to bring project management knowledge and expertise for delivering a complex digital transformation within compressed timeframes, whilst at all times maintaining the highest levels of governance
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Case Study
Wilmington Trust Core Banking Platform Procurement
Wilmington Trust
Selection of core banking and payments platforms for US Bank entering UK market.
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Case Study
John Lewis Partnership –Customer Payments Review
John Lewis
Payments provider review for UK blue chip retailer.
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Case Study
Zego Risk Framework
Zego
Review and implement risk management frameworks for B2B and B2C fast growing European digital insurance company.
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Case Study
Part VII Preparation
Tesco plc and Barclays Bank UK
Review Part VII programme and preparation the remediate issues.
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Case Study
Back Book Migration
Sainsbury’s Bank exit from Lloyds Banking Group (LBG)
Loan product offboarding and associated service changes.
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Case Study
Fiserv, Agiliti, Software-as-a-Service Retail Banking Platform
Fiserv Inc
Support software developer in proposition development, delivery of software and implementation with clients.
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Case Study
M&T Bank – March 2023
M&T Bank
Lead a review of core banking platform contract and remediate issues.
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Case Study
John Lewis Financial Services Credit Card Migration
John Lewis
Providing industry insight to support in platform selection process.
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Case Study
Secure Trust Bank – Loan Product Offboarding
Supporting specialist bank in offboarding loan book.
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Case Study
John Lewis Partnership Payment Services Directive 2
John Lewis
Supporting a UK blue chip retailer respond to changes in e-payment regulations.
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