Security, Resilience and Speed: Payment solutions for Financial Services and the Retail Sector.

The UK payments landscape has rapidly evolved recently, driven by open banking, instant payments, and rising customer demand for speed, security, and convenience. But with innovation comes risk — and financial crime has become more sophisticated, blending fraud, scams, and money laundering across digital channels. For both financial services and retailers, the challenge is clear: protect customers and systems without compromising experience.

At CBS, we understand the urgency to modernise payment infrastructures, integrate robust fraud controls, and stay ahead of ever-changing regulatory expectations. Whether you're upgrading transaction platforms, implementing AML solutions, or navigating ISO 20022, our change specialists bring the expertise to deliver secure, compliant, and customer-focused transformation. 

Payments in retail sector
Revolutionise Your Retail With CBS

How Does Change Management Help?

A structured approach to change management in the Payments and Financial Crime space helps to ensure a holistic assessment of risk and opportunity, helping to make the choices that will strike the right balance between seamless customer experience and controls necessary to prevent financial crime.

By ensuring all stakeholders’ views are considered and carefully outlining options and implications ahead of key solution design decisions, our SMEs will work with you to establish confidence that you’re doing the right thing. 
Then our expertise in change delivery will help to make sure the outcomes you want are achieved.

Why Choose Us?

Within CBS we have decades of experience of working with Financial Services and Retail clients to deliver the outcomes that matter for their customers.

We bring a fantastic blend of deep domain expertise in digital automation, payments, risk and regulatory change to any challenge in this area and look forward to helping you improve customer experience and control in this space.

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Our Areas of Expertise

Useful information about specific areas of the change process can be found on the following pages:

Business & IT Transformation

Business & IT Transformation

Project, Programme, And Portfolio Delivery

Project, Programme, And Portfolio Delivery

Business Change And Readiness

Business Change And Readiness

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Change
Management

Discuss Your Project Brief With Us

At CBS Change Partners, we specialise in delivering exceptional services tailored to your specific project brief. We are eager to discuss the following with you:

Project Scope: Share objectives and requirements for a clear understanding.

Challenges & Opportunities: Address obstacles and explore potential benefits.

Desired Deliverables: Define project outcomes to align expertise and goals.

Timeline & Resources: Establish realistic schedule and allocate necessary resources.

Collaboration & Communication: Foster open dialogue for successful project delivery.

Budget Considerations: Work within financial framework for cost-effective solutions.

Our Clients

From Global Banks to Mutuals and Credit Unions.

Investment & Wealth Managers to Insurance providers.

Retailers, Fintechs and Public Sector.

For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner. 

Case Studies