A route to experienced change and SME resource as you need it.

The value that expert external partners can bring is well documented, however, for smaller organisations or if you are working to a fixed capacity model, accessing experience or capabilities that you may not have in-house can be challenging.

For a modest annual commitment, through our Change Partnership solution, we can offer a flexible, managed service.

Built on our core sectors experience, you use the services that are appropriate for your priorities and regularly “draw down” on your annual investment with CBS. Putting you in control!

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How We Can Help

Working with you collaboratively, in person or remotely, we have subject matter experts (such as payments, risk, finance, and technology specialists) so you are assured of access to change specialists with the right skills to help.

Helping you Shape, Define and Deliver, we jointly agree areas of focus for the quarter ahead, based on your internal change plans and industry programmes. We then allocate the appropriate resources and skills to the agreed priorities, providing you with enhanced capability as required.

Complemented with a quarterly review to track the quality of CBS deliverables and to review overall service performance, this is a truly flexible model to provide access to our change experts and industry knowledge, helping you to achieve your business goals and objectives for the year ahead and beyond.

Shape

Industry Insight 

A regular horizon scan of upcoming regulations and industry developments that you should be aware of, making sure you don’t miss anything important.    

Periodically

(6 months)
Board Update    

Keep your board informed. Curating our industry insight, we work with you to provide regular updates to ensure a common understanding of emerging regulation and change and provide confidence that the right initiatives are being addressed in the right way.

Periodically

(6 months)
Specialist Support Services Our experience with other clients grappling with the same problem can provide you a leg up when starting out on your new project, and in defining the detail to be delivered.

Our Change Partnership Programme can help provide specialist capability and knowledge in areas such as; Payments, Finance, Risk, Data, AI and Cyber Security.  		 As Required

 

Define

Programme Design Assurance

 Ensure that important project is set up for success, let us test your thinking and provide our input before you start. We can cover ground including workstream scope & traceability, governance models, testing design and implementation.

As Required

Specialist Support Services

 Our specialist capability and knowledge in areas such as; Payments, Finance, Risk, Data, AI and Cyber Security can help you define more precise solutions, supporting more efficient delivery.

As Required

Enterprise Architecture & Design Services

 Assure yourself that any underlying IT architecture changes are in line with the overall IT strategy and helping move the business forward, minimising technical debt.

Solution Design Stage

Supplier Selection Assistance

Looking for a new supplier or need to select a new product?

We can help you with a market scan or assess your RFP requirements / questions for completeness. We can then help further in considering commercial terms.

Requirements Definition

Operational Resilience / Risk Assessments

Have you fully considered the risk and resilience approach to your change?

We can review your plans and advise accordingly – in line with industry standards and regulatory expectations.

Business Case & Implementation Readiness

 

Deliver

Change Management Standards & Processes

Delivering change successfully can be difficult. Let us review your approach to ensure that it's right for your organisation and in line with industry standards and best practice.

As Required

Change & Project Tracking

Adopt a right-sized governance framework to ensure you retain a portfolio-wide view of the progress of all change.

Ensure your priorities are being delivered and provide your Board with independent assurance on their investment.

As Required

Delivery Support

 At key points in a project, giving you access to experienced practitioners who will roll their sleeves up and help meet delivery and implementation challenges.

As Required

Delivery Assurance

Consider an independent checkpoint as you progress to ensure time, quality, cost and benefits are as expected and if not, offer you an opportunity to intervene.

Regularly or as a One-Off

Project Recovery

Sometimes things don’t go to plan and you need assistance to turn them around. We can provide recovery plans to protect your investment or, where necessary, recommend stopping the project.  

 As Required

Benefits Realisation & Tracking

Do you have a robust process to track the success of your investments? We can review and provide recommendations and proven methods to help realise your benefits. 

Business Case & Post Implementation

Sectors We Operate In.

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Banking

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Retail

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Payment & Financial Crime

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Asset Management

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Life & Pensions

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Public Sector

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Discuss our Change Partnership Solution With Us

At CBS Change Partners, we specialise in delivering exceptional services tailored to your specific context. We are eager to discuss the following with you:

Business context: Share objectives and requirements for a clear understanding.

Challenges & Opportunities: Address obstacles and explore potential benefits.

Desired Deliverables: Define project outcomes to align expertise and goals.

Timeline & Resources: Establish realistic schedule and allocate necessary resources.

Collaboration & Communication: Foster open dialogue for successful project delivery.

Budget Considerations: Work within financial framework for cost-effective solutions.

Our Clients

From Global Banks to Mutuals and Credit Unions.

Investment & Wealth Managers to Insurance providers.

Retailers, Fintechs and Public Sector.

For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner. 

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Case Studies

Tesco Bank Image
Wilmington Trust Core Banking Platform Procurement
John Lewis Partnership –Customer Payments Review
Zego Risk Framework
Part VII Preparation
Back Book Migration
Fiserv, Agiliti, Software-as-a-Service Retail Banking Platform
M&T Bank – March 2023
John Lewis Financial Services Credit Card Migration
Secure Trust Bank – Loan Product Offboarding
John Lewis Partnership Payment Services Directive 2
NS&I