
Why Choose CBS
CBS is a highly-respected change management firm, laser-focused on helping clients achieve their strategic outcomes.
Extensive Expertise & Market Insight
Extensive Expertise & Market Insight: CBS is comprised of a team of ex big-four consultants and industry experts who specialize in change management. This expertise empowers clients to confidently achieve their goals with maximum efficiency. ‘Our team of industry experts bring hands-on experience and deep market knowledge to help clients achieve their goals’
Exceptional Service & Support
Having led some of the largest and most complex integration and separation projects in the industry, clients can expect dedicated and personalised attention, ensuring their needs are met with professionalism.
Proven Track Record of Innovation & Success
Proven Track Record of Innovation & Success: With a comprehensive approach to digital, technology, regulatory and operational change, CBS has enabled clients to stay ahead in a rapidly evolving industry.
Our Areas of Expertise
Our significant levels of knowledge, skills and experience has proven to be invaluable to our clients. We understand the complexity and challenge of delivering change within fast-moving or highly regulated environments – given the array of IT systems, business processes, customer data and wide range of financial and operational factors to consider.

Change
Management
Business and IT transformation, project and programme management, business change and readiness.

Procurement &
Commercial
Optimal strategies, risk mitigation, successful bidding and collaboration.

Digital Automation
Digital strategies, customer channels, process automation, data and analytics.
Meet the Directors
Kevin Withers
Change Partner
As a specialist change leader with over 30 years’ experience across the retail and financial services sectors, Kevin has a proven track record of delivering strategic change programmes ranging from digital self-serve and payments to IT systems integration and simplification.
Meet the Directors
Stuart Pratt
Consulting Director
Stuart is a business change and transformation leader with 34 years experience in UK Banking and Life & Pensions businesses, with a strong track record of running enterprise change portfolios and delivery across a range of domains including Payments, Risk and Regulation.
Kevin Withers
Consulting Director
As a specialist change leader with over 30 years’ experience across the retail and financial services sectors, Kevin has a proven track record of delivering strategic change programmes ranging from digital self-serve and payments to IT systems integration and simplification.
Case Studies

Case Study
Open Banking Payment Services Directive 2 (PSD2)
Tesco Bank
CBS was engaged by Tesco Bank to bring project management knowledge and expertise for delivering a complex digital transformation within compressed timeframes, whilst at all times maintaining the highest levels of governance
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Case Study
Wilmington Trust Core Banking Platform Procurement
Wilmington Trust
Selection of core banking and payments platforms for US Bank entering UK market.
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Case Study
John Lewis Partnership –Customer Payments Review
John Lewis
Payments provider review for UK blue chip retailer.
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Case Study
Zego Risk Framework
Zego
Review and implement risk management frameworks for B2B and B2C fast growing European digital insurance company.
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Case Study
Part VII Preparation
Tesco plc and Barclays Bank UK
Review Part VII programme and preparation the remediate issues.
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Case Study
Back Book Migration
Sainsbury’s Bank exit from Lloyds Banking Group (LBG)
Loan product offboarding and associated service changes.
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Case Study
Fiserv, Agiliti, Software-as-a-Service Retail Banking Platform
Fiserv Inc
Support software developer in proposition development, delivery of software and implementation with clients.
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Case Study
M&T Bank – March 2023
M&T Bank
Lead a review of core banking platform contract and remediate issues.
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Case Study
John Lewis Financial Services Credit Card Migration
John Lewis
Providing industry insight to support in platform selection process.
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Case Study
Secure Trust Bank – Loan Product Offboarding
Supporting specialist bank in offboarding loan book.
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Case Study
John Lewis Partnership Payment Services Directive 2
John Lewis
Supporting a UK blue chip retailer respond to changes in e-payment regulations.
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Case Study
Our Clients
From Global Banks to Mutuals and Credit Unions.
Investment & Wealth Managers to Insurance providers.
Retailers, Fintechs and Public Sector.
For 20 years some of the UK's strongest brands have worked with CBS as their Trusted Change Partner.


Testimonials
CBS were key in helping us structure a very complex and challenging project, giving us the necessary expertise to generate momentum.
CBS has helped us focus our efforts on
shaping and realising an effective data
governance agenda.
CBS developed valuable scenario plans to
assess options for delivering our strategy
which provided a clear way forward based on
an optimised approach.
CBS consistently supplied high quality
domain SMEs who purposefully led and / or
contributed strongly to some of our key
programmes of the last 5 years - always
behaving with our best interest to the fore.
CBS brought great payments and change
domain experience to bear, with a calm
focus on delivering change smoothly using
strong change discipline fundamentals and a
constructively challenging approach to
addressing issues.”
As an Executive Sponsor I appreciated the
support provided by CBS in delivering an
initiative that was business critical where a
delay on the delivery date was not an option.
CBS played an integral part in the
development of our strategic response to
tough and challenging market conditions.
They always cut through the analytical fog
and drive out what matters.
CBS really helped us to shape and drive key
projects through to delivery.
CBS were key in helping us structure a very
complex and challenging project, giving us
the necessary expertise to generate
momentum.
CBS’s experience, professional approach and
delivery focus, provided us with an
exceptional level of support of the highest
quality.
At Fiserv Inc I had the pleasure to work with a number of the CBS team as we developed and deployed Agiliti - the SaaS banking platform which was used by banks like Tandem Bank.
The team took the lead on a number of key areas of the programme. For example: design, risk, payments, infrastructure, procurement and PMO.
The CBS colleagues displayed a number of common and critical attributes: industry knowledge, subject matter expertise, teamwork, communication and work ethic. But the attribute which best reflects the CBS individual, team and business is integrity.
It’s been great working with CBS over many years. They’ve supported our JLP Payment strategy and provided us with insight and expertise along every step of our journey.
Insights

Making the right investments at the right time, then getting value for your spend. Many organisations will be working through their change portfolio planning at this time of year,...
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